The short version: we offer a 30-day money-back guarantee on every paid product in the Vault. If a guide, tool, or membership hasn't earned its keep, email us within 30 days of purchase and we'll refund you in full. No quiz, no hoops, no "are you sure".
What's covered
- Single country guides — 30 days from purchase, full refund.
- The Vault (30-day pass) — 30 days from purchase, full refund. After the period ends the pass auto-expires anyway, so there's nothing to refund.
- Aussies In Pro (annual) — 30 days from purchase, full refund of the annual fee. Pro purchases that have already had the Book of Legends shipped can still be refunded — we just ask you to return the book if it's unused.
- Standalone tool unlocks (printable PDFs) — 30 days from purchase, full refund.
- Referral credit — credit applied at checkout is refunded back into your account credit balance, not paid out in cash.
How to request a refund
Email hello@aussiesin.com from the address on your account, with the subject line "Refund request". One line is enough — even just "refund please" works.
We don't need a reason. If you want to share one, we read every reply — it's how we make the next guide better.
When you'll get it back
Refunds are processed via Stripe and usually appear back on your card within 3-7 business days, depending on your bank. Australian cards tend to be quickest; international cards can take a few extra days.
Once your refund is processed, your access to the refunded product ends. If you refund a Vault pass, the country guides + tools lock again. If you refund a single country guide, you lose access to that one.
After 30 days
We don't offer refunds past 30 days as a rule — but life happens. Email us anyway. Genuine edge cases (you bought, never logged in, never opened anything) we'll usually still sort out.
Chargebacks
Please email us before disputing a charge with your bank. Chargebacks cost us fees and time we'd rather spend writing guides, and we can almost always resolve it directly faster.
Your statutory rights
Nothing in this policy limits the rights you have under Australian Consumer Law. If a product is faulty, misleading, or not as described, you're entitled to a remedy under the law regardless of the 30-day window.
Contact
Refund requests and refund-related questions: hello@aussiesin.com.